Communication skills via phone, email and social media

This practical course aims to help professionals and individuals communicate more effectively via email, phone and online in a globalized world.


You will learn how to:

  • Draft effective emails and letters: requests for meetings, offers, inquiries, job applications, invitations, and any other means of communication applied both in business and personal life
     
  • Communicate online with impact (social media/chats/ blogs/websites)
     
  • Enhance verbal influence when talking on the phone using the right words and tone

Living in a globalized world, day by day people are facing the need to effectively write and present themselves online properly when doing business or looking for new partners, friends, job worldwide. The course will enable everyone, especially personal assistants and office managers, job seekers, sales managers, IT specialists, staff from call centers and any of you to understand its content without complicated terms, with practical examples and training simulations in order to prepare you for real situations.

TRAINING OPTIONS:

1. Face-to-face

  • Max people: 10 – 14
  • Duration: 5 hours
  • Venue: your office, in-house or outside location, depending on preferences and convenience
  • Timing: the cource could be delivered outside normal working hours or during the weekend, subject to discussion
  • Price: from EUR 29 per hour per person excl. VAT, depending on venue, guest lecturers and timing

2. Online Training

  • Max people: 5 -7
  • Duration: 5 hours
  • Via: Skype/Viber /Messenger/Whatsapp
  • Timing: the cource could be delivered outside normal working hours or during the weekend, subject to discussion
  • Price: starting from EUR 20 per hour per person excl. VAT